An outline of how we handle returns, exchanges and DOA's
Our return policies aim to strike a balance between ensuring your satisfaction and maintaining quality and fairness for all our customers. We understand that there might be instances when you need to return an item, and for these circumstances, we have established a few guidelines. These include a restocking fee of up to 15% on all returned orders, and special conditions for returning new and pre-owned items. Our ultimate goal is to help you find the right gear that suits your needs, so we offer flexibility in applying return credits to better-suited items and potentially waiving the restocking fee. We greatly appreciate your understanding and cooperation with these policies. For any questions or clarifications, please don't hesitate to contact us.
Inspection Period for Pre-owned Items: 24 Hours
We provide a 24-hour inspection period for all of our pre-owned items. This period is established with two primary intentions. Firstly, it gives you an opportunity to ensure that the item you receive matches our online description. In case you notice any discrepancies or if the item arrives damaged, we kindly request that you get in touch with us promptly so we can facilitate a return.
Secondly, our aim is to ensure your satisfaction with your newly purchased gear. Even if the item is in perfect working order and corresponds accurately with our description, you might still feel that it's not the right fit for you. In such cases, we allow you to return the item for a minor restocking fee of 5%. This fee is used to cover the transaction costs associated with the sale.
However, we offer the option to waive this 5% restocking fee if you decide to use the refund as a credit towards another item from our inventory or to retain it as store credit.
Please be aware that this policy is only applicable to pre-owned items.
14 Day Return Window
We appreciate your business and are dedicated to ensuring your satisfaction. However, there may be instances when you might need to return an item. In such cases, please refer to the following guidelines:
Restocking Fee: All orders returned are subject to a restocking fee of up to 15%. For pre-owned items, this fee applies if the item is returned more than 24 hours after delivery.
New Items: All new items must be returned unopened and unused. If the item has been opened or used, we regret that we cannot accept a return.
Pre-Owned Items: All pre-owned items must be returned in the same condition in which they were shipped. This ensures that the item can be resold and is fair to all our customers.
Finding the Right Fit: Our primary goal is to help you find the gear that suits your needs perfectly. If you wish to return an item and apply the credit to another piece of gear that better meets your requirements, we often try to waive the restocking fee. Our team will work with you to find the best solution to suit your needs.
Please note: It is crucial to understand that these policies are in place to maintain fairness and quality for all our customers. Your understanding is highly appreciated. If you have any questions or need further clarification on our return policy, please feel free to contact us.
Concerning DOA (Dead On Arrival) Items:
As authorized dealers for all the brands in our new inventory, we offer full support and stand by every item purchased from us. However, there may be rare instances where a new item might be DOA.
If you encounter such a situation, please be assured that we'll do our utmost to rectify the issue. We'll facilitate the return of the defective item and arrange a replacement once the original item has been confirmed as DOA.
It's important to note that procedures for handling DOA items vary across different brands. As such, we adhere to specific processes for each brand to provide you with the most efficient and satisfactory customer service.
Concerning Internation Returns
International customers are responsible for all shipping, duties, and taxes associated with returning any item to Camera West.
To request a return, please fill out the form here.