Our general policy on Returns and Exchanges is to take each situation case by case, but we have outlined our policy concerning returns or exchanges below.
We do our best to take each return case by case. We understand that sometimes there is a disconnect between what is purchased and what is actually needed. Each situation comes with its own circumstances and necessities.
Concerning Pre-Owned Items
All pre-owned inventory comes with a 24 hours inspection period from time of delivery. During this time, we ask that you carefully examine and inspect the pre-owned item you purchased to guarantee that it is in the condition we described. If it is not, please contact us directly to begin the return process.
We do accept returns within 14 days of purchase. All returns are must be returned in the same condition as they were delivered, and all returns are subject to a 15% restocking fee. If items are returned in a condition less than the condition they were at delivery, then a higher restocking fee will apply. Returns after 14 days will not be accepted, but we do request you contact us to see what other options we might be able to offer.
Concerning DOA (Dead On Arrival) Items:
We are authorized dealers for all brands we carry (referring to new inventory). For this reason, we are able to stand behind and support each item purchased. With new items, there is always the possibility of a DOA item. When this happens, we will do everything we can to return the defective item and issue a replacement item once the original item has been declared DOA. Different brands handle DOA items differently, and there are different processes and procedures we have to undergo to ensure proper customer support with various items.
Concerning Internation Returns
International customers are responsible for all shipping, duties, and taxes associated with returning any item to Camera West.
To request a return please fill out the form here.